top of page

Our Dive & Travel Insurance Policy

Updated at 2023-07-01

​

We want your scuba diving experience to be safe, enjoyable, and worry-free. To ensure your peace of mind during your underwater adventure, Dive Sphere mandates that our guests obtain both travel insurance and scuba diving insurance before engaging in scuba diving activities with us. Here’s why these types of insurance are essential and what you need to know:

​
  • Dive & Stay Package
    Prices are quoted in SGD (we may issue invoice with other currencies upon request). Due to operational constraints, package dives are not transferable among dive locations, i.e. Manado Bay, Bunaken and Lembeh Strait. Package dives are not transferable to night dives. For unused dives If for any reason, guests miss dives which were available and readily offered by Dive Sphere, the unused dives are both non-transferrable and non-refundable. Unused dives by any individual guest are not transferrable to another guest’s dive package. For dives missed as a result of Dive Sphere, a dive credit may be issued for a subsequent trip with Dive Sphere. Hotel rooms are non-transferable and non-refundable. Nature conditions are beyond our control and nature related issues are non-refundable.
  • Booking Confirmation
    Upon booking, a 50% deposit within 10 days of booking is required for confirmation. The balance is due 30 days prior to trip commencement. Any booking made with less than 30 days prior to trip commencement must be paid in full within 7 days of the booking.
  • Cancellation Policy
    We understand there might be unfortunate circumstances where you can’t make it for your long-awaited dive vacation. Our cancellation policy helps us maintain the best dive experience each time you’re back diving with Dive Sphere. Where situation allows, we allow guests to postpone and utilise their package within 1 year provided the postponement request is made more than 60 days prior to check in. However, if a cancellation is unavoidable, the following shall apply: Bookings which are cancelled more than 60 days prior to check in, 50% of the deposit will be forfeited and monies will be returned, less any fees incurred by Dive Sphere. If bookings are cancelled between 60 and 31 days prior to check in, the total deposit will be forfeited. If cancellation occurs within 30 days of arrival, for any reason, all monies will be forfeited. Guests who are late on arrival or need an early departure due to unforeseen circumstances such as missed connections or late airplanes etc., any unused dives or hotel stays in the package are non-refundable/non-transferable. *Guests are encouraged to have a travel and medical insurance to cover any of the above in case of unforeseen circumstances or medical emergencies.
  • Payment Transfer
    All payments for Dive Sphere services (e.g. dive packages, courses and hotel bookings etc.) are transferred to our business account (under the business entity – Adventure Quest Travel Pte. Ltd.). For Singapore based customers, Dive Sphere recommends using FAST banking transfer or PayNOW. For International customers, Dive Sphere uses Wise (www.wise.com) as our preferred platform for international wired transfer. All fees associated with international transfers are to be borne by customers and all payments must be received in full. The amount Dive Sphere receives must match the invoice.
  • Travel Insurance
    Coverage: Travel insurance provides protection against unexpected events that could disrupt or cancel your trip, such as flight cancellations, lost baggage, trip delays, or medical emergencies while traveling to and from your destination. Medical Coverage: It may also cover medical expenses incurred during your trip, including emergency medical treatments, hospital stays, and medical evacuations if necessary. Trip Interruption: Travel insurance can reimburse you for non-refundable expenses if your trip is cut short due to unforeseen circumstances. Pre-existing Conditions: Some travel insurance policies offer coverage for pre-existing medical conditions. Be sure to read the policy details to understand the extent of coverage.
  • Scuba Diving Insurance
    Specialized Coverage: Scuba diving insurance specifically covers risks associated with underwater activities, including decompression sickness, emergency medical treatment, and evacuation costs related to scuba diving accidents. Dive Equipment Coverage: It may also cover the loss or damage of your dive equipment. Dive Trip Cancellation: Some policies offer coverage for canceled or interrupted dive trips due to adverse weather conditions, equipment malfunctions, or other unforeseen circumstances. Certification Level: Check whether the scuba diving insurance covers divers of all certification levels and depths, as some policies have restrictions.
  • General Tips
    Research: Compare different travel insurance and scuba diving insurance policies to find the ones that best suit your needs, taking into account coverage limits, deductibles, and specific inclusions. Disclosure: Be honest and accurate when providing information about your health and diving experience to ensure that you are adequately covered in case of an incident. Read the Fine Print: Carefully read the policy documents, terms, and conditions to fully understand what is covered, any exclusions, and the claims process. Contact Information: Keep the contact information for your insurance providers readily accessible during your trip. Documents: Make copies of your insurance policies, certificates, and any other relevant documents, and store them in a secure place.
  • Recommendations
    If you are looking for a Travel Insurance company that offers a wide range of coverage worldwide, Dive Sphere recommends World Nomads (https://www.worldnomads.com/). If you are looking for insurance that provides more covers for scuba diving, Dive Sphere recommends DAN (https://dan.org/) or Dive Assure (https://diveassure.com/).

In Conclusion:
While Dive Sphere takes every precaution to ensure your safety during scuba diving activities, unexpected situations can arise. Travel insurance and scuba diving insurance provide you with valuable protection and peace of mind, allowing you to fully enjoy your dive experience without unnecessary worries. Therefore, we require all our guests to be sufficiently insured before embarking on their underwater adventure.

 

Please feel free to reach out to us if you have any questions or need assistance in obtaining suitable insurance coverage. Your safety and enjoyment are our top priorities. Happy diving!

 

[Note: This advice is intended as a general guideline and does not replace the need to carefully review and understand the terms and conditions of specific insurance policies. It’s always advisable to consult with insurance professionals or representatives to ensure you make informed decisions based on your individual circumstances.]

bottom of page